Other
Training
General
Effective Communication (ProDev-EC)
About the course

This course helps you recognize and improve the impact communication skills have on other people. Improving these skills through self-awareness can transform your professional and personal life, making it easier and more enjoyable to navigate through your daily interactions.


Performance Objectives: Upon completion of this course, you should be able to:

  • Identify common communication problems.
  • Ask questions that give you the information you need.
  • Recognize what your body language is communicating to others.
  • Listen actively and empathetically.
  • Plan conversations to help in handling difficult conversations.
  • Learn to say “No” effectively and set boundaries.
Course content

Unit 1: Communication Basics and Barriers

  • Understanding Communication
  • Communication Barriers
  • Communication Dichotomies Therory

Unit 2: Verbal and Non-Verbal Communication

  • Asking Questions
  • Active Listening Skills
  • What Do Our Bodies Say?

Unit 3: Preparing for Conversations

  • Understanding Ourselves
  • Planning Conversations

Unit 4: Expressing Ourselves

  • Delivering Your Message
  • The Art of Saying No and Setting Boundaries
  • Creating Positive Relationships