Other
Training
General
Effective Communication (ProDev-EC)
About the course
This course helps you recognize and improve the impact communication skills have on other people. Improving these skills through self-awareness can transform your professional and personal life, making it easier and more enjoyable to navigate through your daily interactions.
Performance Objectives: Upon completion of this course, you should be able to:
- Identify common communication problems
. - Ask questions that give you the information you need.
- Recognize what your body language is communicating to others.
- Listen actively and empathetically.
- Plan conversations to help in handling difficult conversations.
- Learn to say “No” effectively and set boundaries.
Course content
Unit 1: Communication Basics and Barriers
- Understanding Communication
- Communication Barriers
- Communication Dichotomies Therory
Unit 2: Verbal and Non-Verbal Communication
- Asking Questions
- Active Listening Skills
- What Do Our Bodies Say?
Unit 3: Preparing for Conversations
- Understanding Ourselves
- Planning Conversations
Unit 4: Expressing Ourselves
- Delivering Your Message
- The Art of Saying No and Setting Boundaries
- Creating Positive Relationships