CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.
The Official CompTIA® A+® Core 1 and Core 2 (Exams 220-1201 and 220-1202) course provides the background knowledge and skills you will require to be a successful A+ technician. It will help you prepare to take the CompTIA A+ Core Series certification examinations (exam numbers 220-1201 and 220-1202), in order to become a CompTIA A+ Certified Professional.
Prerequisites:
CompTIA A+ Core 1 (Exam 220-1201)
Module 1: What Does an IT Specialist Do?
- The Hero of Problem Solving
- The Troubleshooting Methodology
- Additional Resources
- Module Quiz
Module 2: Managing Support Procedures
- Documentation
- Professional Communication
- Types of Operating Systems
- Challenge Live Lab: Resolve Help Desk Tickets
- Additional Resources
- Module Quiz
Module 3: Configuring Windows
- Windows User Settings
- Windows System Settings
- Install and Configure Applications
- Cloud-Based Applications
- Additional Resources
- Module Quiz
Module 4: Managing Windows
- User Management Consoles
- Command-Line Tools
- Windows Networking
- Challenge Live Lab: Manage Windows Workstations
- Challenge Live Lab: Set Up Windows Workstations
- Additional Resources
- Module Quiz
Module 5: Supporting Windows
- Troubleshoot Windows Networking
- Remote Access Technologies
- Performance and Troubleshooting Tools
- Troubleshoot Windows OS Problems
- Challenge Live Lab: Resolve Troubleshooting Tickets
- Challenge Live Lab: Resolve Network Troubleshooting Tickets
- Additional Resources
- Module Quiz
Module 6: Securing Windows
- Logical Security Concepts
- Windows Security Settings
- Windows Shares
- Challenge Live Lab: Manage Domain Accounts
- Additional Resources
- Module Quiz
Module 7: Installing Operating Systems
- Windows Editions
- OS Installations and Upgrades
- Challenge Live Lab: Support Windows Installation and Upgrade Issues
- Additional Resources
- Module Quiz
Module 8: Supporting Other OS
- Linux Features
- Package and Network Management
- macOS Features
- Challenge Live Lab: Install and Support Linux OS
- Additional Resources
- Module Quiz
Module 9: Configuring SOHO Network Security
- Attacks, Threats, and Vulnerabilities
- Wireless Security Protocols
- SOHO Router Security
- Additional Security Measures
- Challenge Live Lab: Resolve SOHO Network Issues
- Additional Resources
- Module Quiz
Module 10: Managing Security Settings
- Account Security
- Workstation Security
- Browser Security
- Troubleshoot Workstation Security
- Challenge Lab: Resolve Security Tickets
- Additional Resources
- Module Quiz
Module 11: Supporting Mobile Software
- Mobile OS Security
- Troubleshoot Mobile OS and App Software
- Troubleshoot Mobile OS and App Security
- Additional Resources
- Module Quiz
Module 12: Using Data Security
- Data Backup and Recovery
- Data Handling Best Practices
- Artificial Intelligence
- Challenge Live Lab: Resolve Incident Response Tickets
- Additional Resources
- Module Quiz
Module 13: Implementing Operational Procedures
- Change and Inventory Management
- Common Safety and Environmental Procedures
- Scripting Basics
- Additional Resources
- Module Quiz
Appendices
- A: Hardware and Network Sandbox
- B: CompTIA A+ Core 2 220-1202 Practice Exams
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1201 Certification Exam and the CompTIA A+ Core 2 220-1202 Certification Exam.