Duration: 5 DaysCompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.
The Official CompTIA® A+® Core 1 and Core 2 (Exams 220-1201 and 220-1202) course provides the background knowledge and skills you will require to be a successful A+ technician. It will help you prepare to take the CompTIA A+ Core Series certification examinations (exam numbers 220-1201 and 220-1202), in order to become a CompTIA A+ Certified Professional.
Prerequisites:
Basic understanding of personal computers, operating systems and network technology.
Module 1: What Does an IT Specialist Do?
- The Hero of Problem Solving
- The Troubleshooting Methodology
- Additional Resources
- Module Quiz
Module 2: Installing Motherboards and Connectors
- Cables and Connectors
- Motherboards
- Legacy Cables
- Lab: Set up an A/V Workstation
- Additional Resources
- Module Quiz
Module 3: Installing Device Systems
- Power Supplies and Cooling
- Storage Devices
- System Memory
- CPUs
- Challenge Lab: Troubleshoot Memory
- Additional Resources
- Module Quiz
Module 4: Troubleshooting PC Hardware
- BIOS and UEFI
- Power and Disk Issues
- System and Display Issues
- Lab: Resolve PC Hardware Support Tickets
- Lab: Troubleshoot a Malfunctioning Computer
- Additional Resources
- Module Quiz
Module 5: Comparing Local Networking Hardware
- Network Types
- Networking Hardware
- Network Cable Types
- Wireless Networking Types
- Additional Resources
- Module Quiz
Module 6: Configuring Network Addressing and Internet Connections
- Internet Connection Types
- TCP/IP Concepts
- Network Communications
- Network Configuration Concepts
- Challenge Lab: Install a SOHO Network
- Additional Resources
- Module Quiz
Module 7: Supporting Network Services
- Networked Host Services
- Internet and Embedded Appliances
- Troubleshoot Networks
- Lab: Troubleshoot a Network Issue
- Additional Resources
- Module Quiz
Module 8: Summarizing Virtualization and Cloud Concepts
- Client-Side Virtualization
- Cloud Concepts
- Additional Resources
- Module Quiz
Module 9: Supporting Mobile Devices
- Mobile Devices and Peripherals
- Mobile Apps and Data
- Laptop Hardware
- Troubleshoot Mobile Devices
- Challenge Lab: Mobile Hardware Support
- Additional Resources
- Module Quiz
Module 10: Supporting Print Devices
- Printers and Multifunction Devices
- Print Device Maintenance
- Troubleshoot Print Devices
- Lab: Resolve Print Services Support Tickets
- Additional Resources
- Module Quiz
Module 11: Managing Support Procedures
- Documentation
- Professional Communication
- Types of Operating Systems
- Challenge Live Lab: Resolve Help Desk Tickets
- Additional Resources
- Module Quiz
Module 12: Configuring Windows
- Windows User Settings
- Windows System Settings
- Install and Configure Applications
- Cloud-Based Applications
- Additional Resources
- Module Quiz
Module 13: Managing Windows
- User Management Consoles
- Command-Line Tools
- Windows Networking
- Challenge Live Lab: Manage Windows Workstations
- Challenge Live Lab: Set Up Windows Workstations
- Additional Resources
- Module Quiz
Module 14: Supporting Windows
- Troubleshoot Windows Networking
- Remote Access Technologies
- Performance and Troubleshooting Tools
- Troubleshoot Windows OS Problems
- Challenge Live Lab: Resolve Troubleshooting Tickets
- Challenge Live Lab: Resolve Network Troubleshooting Tickets
- Additional Resources
- Module Quiz
Module 15: Securing Windows
- Logical Security Concepts
- Windows Security Settings
- Windows Shares
- Challenge Live Lab: Manage Domain Accounts
- Additional Resources
- Module Quiz
Module 16: Installing Operating Systems
- Windows Editions
- OS Installations and Upgrades
- Challenge Live Lab: Support Windows Installation and Upgrade Issues
- Additional Resources
- Module Quiz
Module 17: Supporting Other OS
- Linux Features
- Package and Network Management
- macOS Features
- Challenge Live Lab: Install and Support Linux OS
- Additional Resources
- Module Quiz
Module 18: Configuring SOHO Network Security
- Attacks, Threats, and Vulnerabilities
- Wireless Security Protocols
- SOHO Router Security
- Additional Security Measures
- Challenge Live Lab: Resolve SOHO Network Issues
- Additional Resources
- Module Quiz
Module 19: Managing Security Settings
- Account Security
- Workstation Security
- Browser Security
- Troubleshoot Workstation Security
- Challenge Lab: Resolve Security Tickets
- Additional Resources
- Module Quiz
Module 20: Supporting Mobile Software
- Mobile OS Security
- Troubleshoot Mobile OS and App Software
- Troubleshoot Mobile OS and App Security
- Additional Resources
- Module Quiz
Module 21: Using Data Security
- Data Backup and Recovery
- Data Handling Best Practices
- Artificial Intelligence
- Challenge Live Lab: Resolve Incident Response Tickets
- Additional Resources
- Module Quiz
Module 22: Implementing Operational Procedures
- Change and Inventory Management
- Common Safety and Environmental Procedures
- Scripting Basics
- Additional Resources
- Module Quiz
Appendices
- A: Hardware and Network Sandbox
- B: CompTIA A+ Core 1 220-1201 Practice Exams
- C: CompTIA A+ Core 2 220-1202 Practice Exams
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1201 Certification Exam and the CompTIA A+ Core 2 220-1202 Certification Exam.