This is a 5-day Webex Conferencing (Calling) instructor-led course where students will learn how to Provision, Manage, Monitor, and Troubleshoot Cisco Webex Calling. Students will learn to integrate Configure and Manage Webex, Calling and Meetings. Student will learn how to setup and Manage Webex Control Hub, Configure Directory Services and Single Sign-on, deploy Webex Devices. Manage Webex Calling Features. Integrate Webex Calling with Microsoft Teams. Student will also learn how to monitor and troubleshoot the Webex Environment. Student will learn how to use Control Hub to configure the Webex App and Conferencing Devices.
This class will help you:
- Learn how to Setup and Manage a Webex Solution
- Manage the Webex Calling Environment
Course Objectives:
Upon completing this course, the learner will be able to meet these overall objectives:
- Student will learn how to Provision and Manage the Webex Control Hub
- Student will learn how to register and manage On-Premise Device in Control Hub
- Students will also learn how to Manage, Monitor, and Troubleshoot Webex Meetings
- Students will also learn how to Manage, Monitor, and Troubleshoot Webex Calling
- Deploy Connected UC Call Service for Webex Users and Webex Video Devices
- Students will learn how to Integrate Edge Audio to Integrate Audio
- Students will learn how to Configure the Cisco Directory Connector and Synchronize Active Directory Users
Module 1: Webex Overview
- Webex Product Overview
- Webex Calling Overview
- Webex Meeting Overview
- Webex Hybrid Services and Integrations
- Webex Messaging Overview
- Webex Control Hub Monitoring Overview
Module 2: Webex Calling Overview
- Webex Calling Overview
- Webex Calling Differentiators
- Webex Calling Dedicated Instance
- Hybrid Webex Calling Use Cases
Module 3: Network Planning, Network Assessment, and Security
- Webex Administration Client Requirements
- Network Requirements
- Network Assessment for Webex
- Webex Calling Ports and Protocols
- Private Network Connect to Webex Calling
- Webex Calling Migration Considerations
Module 4: Webex Phones, Devices, and Accessories for Webex Calling
- Webex Calling Devices Overview
- Webex Calling Phones
- Webex Calling DECT Phones
- Webex App Calling Features
- Webex Calling Wireless Phones
- Webex Calling Conference Phones
- Webex Calling Mobile Clients
- Webex Calling Devices
- Webex Calling Headsets
- Webex Calling ATA Devices
Module 5: Adding Phones and Devices
- Adding a Phone Assigned to a User
- Adding a Personal Device
- Adding a Common Area Phone
- Adding a Shared Device
Module 6: Webex Calling Migration
- Webex Calling / CUCMC Migration Concepts
- Webex Calling Migration
- Webex Calling Phone Migration
- Webex Calling Migration Tools
Module 7: Webex Control Hub Administration
- Control Hub Overview
- Organization Settings and Templates for Webex
- Licensing
- Adding Users
- Webex Groups
- Webex Locations
- Webex Templates
- Webex Apps and Integrations
- Configuring Users for Calling
- Administration Panels
- Headset Management in Control Hub
Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On
- User Provisioning
- Directory Connector Provisioning
- System for Cross-domain Identity Management (SCIM)
- Integrate Azure AD with Webex
- Single Sign-On with ADFS
- OpenID Connect and PKCE
Module 9: Webex User Portal
- Webex User Portal
- Webex Calling Portal
Module 10: Configuring Webex Calling Settings and Features
- Feature Overview
- Webex Calling - Client Settings
- Auto Attendant
- Call Park Extension & Call Park Group
- Call Pickup
- Call Queues
- DECT Network
- Hunt Groups
- Single Number Reach
- Paging Groups
- Receptionist Client
- Hoteling
- Hotdesking
- Virtual Extensions
- Virtual Lines
- Shared Line
- Voicemail Group
- Announcement Files
- Executive Assistant
- Other Call Features
Module 11: Webex Group Call Management
- Webex Group Call Management Overview
- Webex Group Call Management Features
- Group Call Management Configuration
- Agents and Supervisor Experience
Module 12: Webex Calling Recording Dubber
- Call Recording Options for Webex Calling
- Call Recording with Dubber
- Call Recording Configuration
- Call Recording with Imagicle
Module 13: Webex Calling PSTN
- PSTN Gateway Options and Overview
- Cisco Provided PSTN
- Call Routing with Cloud Connect for Webex Calling (formerly Cloud Connected PSTN) Architecture
- Premises-Based PSTN - Architecture
- CUBE Premises-based Architecture
- Premise-based Cube Registration Based
- Multiple Registration-based Gateway on a Single CUBE
- Certificate-based Premises-based PSTN
- Configuring a Certificate-based PSTN
- CUBE Configuration Platform Configuration and Certificates
- CUBE Certificates Configuration
- CUBE Trunk Enablement Configuration
- CUBE Call Routing Configuration
- CUBE High Availability
- Managing Gateways from the Webex Control Hub
- Enroll the Gateway in the Control Hub
- Validate Registration-based LGW Configuration through Control Hub
- Private Network Connect
Module 14: Webex Calling Trunks, Route Group Dial Plans
- Webex Calling Routing Overview
- Webex Calling Locations
- Dial Plans
- Route Groups, Trunks, and Dial Plans
- Webex Calling Routing Flows
- Webex Calling Caller Identity
- Interworking Webex Calling and Unified CM On-Premise
- Call Routing with Premises-based PSTN
- Dial Plan
- PSTN Migration
- Survivability
- ICE: Media Path Optimization
- PSTN for Room Video Systems
Module 15: Webex Calling Site Survivability
- PSTN / Gateway Troubleshooting Overview
- Troubleshooting Call Routing
- Troubleshooting PSTN Calling
- Troubleshooting Case Study
Module 16: Webex APIs, Integrations and Macros
- Site Survivability Solution Overview
- Webex App and Endpoint Changes
- Call Forward Unreachable Setting
- Emergency Calling
- Survivability Call Flows
- Deployment Workflow
- Managing Gateways from the Webex Control Hub
- Add a New Gateway Instance in Control Hub
- Enroll the Gateway in the Control Hub
- Assign Survivability Service to the Gateway from within the Control Hub
- Platform Licenses
- Certificates
- Common Global Configuration
- Data Sync and Updated CLI
- Debugs
- Show Commands
- Limitations and Restrictions
- Testing Survivability
- Colocation of Unified-SRST with Webex-SGW
Module 17: Webex Calling E911 Emergency Call Handling
- Emergency Calling Overview
- Setup E911 Account
- RedSky Configuration
- Webex Calling E911 Configuration
- Enhanced E911 Phone Tracking
Module 18: Webex Calling Integration with MS Teams
- Microsoft Calling Overview
- Microsoft Direct Routing with CUBE
- Webex Calling for Microsoft Teams
- Webex Calling for Microsoft Teams Configuration
Module 19: Monitoring, Analytics, and Troubleshooting with Webex Control Hub
- Webex Calling Monitoring, Analytics, and Troubleshooting Overview
- Webex Sites Status
- Webex Calling Alerts and Webhooks
- Webex Analytics > Dashboards
- Webex Analytics > Calling
- Webex Analytics - Calling Media Quality
- Webex Analytics - Calling Detailed Call History
- Webex Analytics - Call Queue Stats
- Webex Analytics - Call Queue Agent Stats
- Webex Analytics - Live Queue Stats
- Webex Analytics - Calling Auto-Attendant
- Webex Analytics - Devices - Headsets
- Webex Troubleshooting
- Webex Calling Reporting
- Phone Logs and Problem Reports
Module 20: Webex Calling Troubleshooting
- Webex Calling Troubleshooting Overview and Tools
- Understanding SIP Protocol
- Diagnosing Switch Issues
- Troubleshooting Device Registration
- Troubleshooting Phone and Soft Client Issues
- Troubleshooting Media Quality
- Troubleshooting Webex Authentication
- Troubleshooting User Onboarding and Provisioning
Module 21: Webex Calling API Overview
- Webex API Basics
- Webex Calling API
- Webex Calling AI
The primary audience for this course is as follows:
- Network Administrator
- Meeting Administrators
- Collaboration Administrators
- Network Engineer
- Voice / UC / Collaboration / Communications Engineers
- Collaboration Sales / Systems Engineers