Module 1: Introduction to Cisco Unity Connection
Lesson 1: Overview of Cisco Unity Connection
- Understanding Cisco Unity Connection
- Cisco Unity Connection Integration
- Active-Active, High-Availability Deployment
- Digital Networking Deployment Model
Lesson 2: Navigating Cisco Unity Connection
- Accessing Cisco Unity Connection
- Logging into Cisco Unity Connection Applications
- Cisco Unified Serviceability and Cisco Unity Connection Serviceability
- Cisco Unity Connection Administration
- Port Configuration for Telephony Integration
- General Configuration
Lesson 3: Understanding Call Handlers, Users, and Call Flow
- Call Processing
- Default Call Handlers
- Handlers—Function and Purpose
- Default Call Handler Flow
- Call Handler Configuration
- Incoming Call Flows
- Cisco Unity Connection Incoming Call Flow
- Message Retrieval
- Incoming Call Processing Components
- Call Routing—Direct or Forwarded
- Call Routing—Direct
- Call Routing—Forwarded
- Configuration of Users
- Implementation of Call Routing
- Implementation of Call Routing—Direct
- Implementation of Call Routing—Forwarded
- Directory Handlers
- Directory Handlers Configuration
- Interview Handlers
- Interview Handlers Configuration
Module 2: Configuration of Users and Contacts
Lesson 1: Explaining Users and Contacts
- Understanding Users
- Preparing to Configuring Users
- Configuring Authentication Rules
- Configuring CoS
- Configuring Schedules and Holidays
Lesson 2: Managing Multiple Users
- Configuring Multiple Users
- Importing Users Using AXL
- Importing Users Using LDAP
- Importing Users Using BAT
- Reviewing Users
Module 3: Implementation of Features
Lesson 1: Implementing the Dial Plan
- Dial Plan Components
- Dial Plan Configuration
Lesson 2: Understanding User Features
- Reviewing User Features
Lesson 3: Accessing Voice Messaging and User Features
- Accessing Voice Messaging
- Phone View
- Implementing Cisco Unity Connection VMO
- Accessing Voice Messaging Using RSS Feeds
- Implementing Secure Messaging
Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
Lesson 1: Designing an Audiotext Application
- Audiotext Application Design
- Audiotext Application Configuration
- Greeting Administrator
- Greeting Administrator Configuration
Lesson 2: Using Cisco Unity Connection Tools and Reports
- Using the Bulk Edit Feature
- Using Task Management
- Cisco Unity Connection Reports
Lesson 3: Using the DRS
- Disaster Recovery System
- Configuring Backups
- Performing Restore Operations
Lab Outline:
Labs are designed to assure learners a whole practical experience, through the following practical activities:
- Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
- Lab 1: Configuring Cisco Unified Communications Manager (CUCM) Initial Settings
- Lab 2: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
- Lab 3: Verifying Cisco Unity Connection Default Services
- Lab 4: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
- Lab 5: Implementing Unity Connection Voice Mailboxes
- Lab 6: Unity Connection User Features
- Lab 7: Implementing the Unity Connection Dial Plan
- Lab 8: Understanding User Features
- Lab 9: Using Cisco Unity Connection Tools and Reports